At Jericho Helmets, we take pride in our custom-made products and aim to ensure your satisfaction. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refunds
- Due to the custom nature of our helmets, refunds are generally not offered unless the item is defective or damaged upon arrival.
- If you believe you are eligible for a refund, please contact us within 7 days of receiving your order.
2. Non-Refundable Situations
- Refunds will not be issued for reasons such as change of mind or incorrect sizing due to customer error.
- Products showing signs of wear or alterations are not eligible for refunds.
3. Process for Refunds
- To initiate a refund, please email sales@jerichohelmets.com with your order number, description of the issue, and relevant photos.
- If your refund is approved, it will be processed to your original payment method within 14 business days.
4. Return Shipping
- If a return is required, customers are responsible for the shipping costs unless the item was incorrect or faulty.
5. Contact Us If you have any questions about our Refund Policy, feel free to contact: Email: sales@jerichohelmets.com Phone: +6281331547556
Last Updated: April 23, 2025